Medilink^® Step-By-Step

Posted: 30/04/2025

Supporting you every step of the way

Medilink^®’s mission is simple: to provide reliable, stress-free prescription delivery of your ostomy and continence appliances with a personalised service. From coordinating with your GP to discreet doorstep delivery, every step is designed to make your life easier. We’re not just about delivering supplies - we’re here to deliver trust, peace of mind, and ongoing support whenever you need it.

Here's how your Medilink^® journey works: The Journey

Step 1: Order your way

Choose how you want to place your order. We believe in flexibility, so you can contact us in the way that suits you best.  

• By phone: Speak directly with our friendly team at your local branch

• Online: Place your order 24/7 at saltsmedilink.co.uk 

• Email: Send your order to your branch using their dedicated email address. 

Need extra help? We offer a Language Line Service to ensure we can assist you in your preferred language.

Step 2: Prescription Coordination

Once you’ve placed your order, we take care of the rest.

• We’ll contact your GP to request your prescription directly; with your consent and where the GP permits.

• We carry out regular well-being checks to make sure you’ve got everything you need.

• Our experienced team will ensure everything is accurate and up to date.

Step 3: Order confirmation

We keep you informed every step of the way

• If you would like, we send a text message to notify you that your order has been dispatched. We can also do this via email or phone if you would prefer.

• If there are any changes, such as product availability or prescription updates, we’ll contact you directly to keep you updated.

Step 4: Order picking

Once your prescription is confirmed, we carefully prepare your order at one of our 2 distribution sites, located in Birmingham and Coatbridge.

• Our dedicated team ensure the right products are selected

Step 5: Order customisation

Some orders require the customisation of our cutting service. 

• Our precise cut-to-fit service ensures your products are tailored to your exact needs.

Step 6: Order checked and packed

Your order is checked to make sure everything is correct

All products are packed in discreet, unbranded packaging to protect your privacy

Step 7: Quick & discreet trackable delivery to location of choice

Your order is on its way!

• You can choose you’re preferred delivery location – whether that’s home, work or to friends/families’ house.

• With your consent, we can send you a link via text or email that allows you to track your own delivery!

Step 8: Ongoing support

We don’t stop at delivery. Medilink^® is here for you, providing personalised support whenever you need it. 

• Your local branch is just a call or email away

• Have a question? Need product advice? We’re always here to help.

Sign up for Medilink^® today!